Effective as of 25th July 2018
Please read these Terms of Service carefully as they contain important information about your legal rights, remedies and obligations. By accessing or using The Camper Hub website, you agree to comply with and be bound by these Terms of Service. If you are making a booking, please take particular note of the following summary:
1. Deposits paid to confirm bookings are non-refundable. The exact amount of your non-refundable deposit will be displayed before you book. Prices are set by the Camper Owner.
2. All other cancellation and refund policies are set by the Camper Owner – please check before you book.
3. Your booking is made directly with the Camper Owner, with The Camper Hub acting as an ‘agent’. Please contact the Camper Owner directly to amend or cancel your booking.
4. Please make enquiries with the Camper Owner with regards to age restrictions.
5. Please check your dates, party details and all other details – your booking is your responsibility!
6. If you do not receive a confirmation email within 24 hours of your booking, please contact bugme@thecamperhub.com.
7. Have fun, and if the Camper Owner is unable to help with your query, please call The Camper Hub on 01326 702100 | bugme@thecamperhub.com
Introduction
The Camper Hub acts as booking agent for the Camper Owners advertised on the website thecamperhub.com (the “Website”). The Camper Hub does not own, create, sell, resell, provide, control, manage, offer, deliver, or supply any Listings. Camper Owners alone are responsible for their Listings and Host Services. When
Members make or accept a booking, they are entering into a contract directly with each other.
By using and/or visiting the Website you agree to these Terms and Conditions and the Privacy Policy (the “Terms”), and you expressly consent and agree to be bound by the terms and conditions and all applicable laws and regulations that govern the Website and your booking. If you disagree with any part of these terms and conditions, you must not use the Website.
The Camper Hub may modify the content of the Website and/or Terms at any time, and such modification shall be effective immediately upon posting of the modified content and/or Terms on the Website and your continued use of or access to this Website will be deemed to indicate your acceptance of the modified content and/or Terms.
As a condition of using the Website, you warrant that all information you supply is true, accurate, current and complete; you will safeguard any account information; you are 18 years of age or older in order to register for an account and contribute to the Website; and you have the authority to enter into this agreement.
References to “Camper Owner provider” mean the owner/provider of the Camper / Motorhome / vehicle and other accommodation of any description featured on this website.
References to “we”, “us” or “our” are to The Camper Hub and references to “you” or “your” are to you, the user of the Website, including any person who we reasonably believe is acting with your authority or knowledge. Affiliates are third parties who, in agreement with The Camper Hub, hire their vehicles to their customers.
Important information
The Camper Hub acts as booking agent only in respect of all bookings we make on your behalf. By proceeding to book a camper / motorhome / vehicle and/or other services through the Website, you accept that you will be entering into a contract with the Camper Owner provider on their standard terms and conditions. If they are provided, we will endeavour (but undertake no liability to do so) to make copies of the Camper Owner provider’s terms and conditions available to you.
Where you, or any of the people that you are booking on behalf of, are in breach of any the provisions of these Terms or contravention of any laws or rights of a third party, we reserve the right to cancel your booking without refund or compensation in any way and recover from you any costs incurred as a result of your behaviour.
You understand that we may not in all cases have conducted quality or other checks on the Camper Owner providers and we make no representations about the suitability of the accommodation and/or services offered for sale through The Camper Hub website for your specific needs or requirements. Although we do go to great lengths to represent Camper Owners accurately and validate the general claims of the Camper Owner providers featured on the Website, we do not guarantee the accuracy of, and disclaim liability for any inaccuracies relating to, the information regarding pitches and services offered for sale through us. All details should be confirmed with the Camper Owner prior to making a booking.
The Camper Owner providers offer their services in accordance with their other terms and conditions which may limit or exclude their liability to you. The Camper Hub and its affiliates are not liable for any acts, omissions, breaches or negligence of any such Camper Owner providers or any damages or expenses resulting from the aforesaid. The Camper Hub and its affiliates are not liable for any refunds in the event of overbooking or force majeure or any other cause beyond their control. Any deposits paid to the Camper Owners are non-refundable.
The Camper Hub acts only as a booking agent and as such we will have no responsibility for any errors in documentation except where those errors were made by The Camper Hub.
We undertake no responsibility for and are not liable for the misrepresentations, breaches of contract, breaches of statutory duty or negligence of any of the Camper Owner providers and other suppliers of services who sell their products and services through us. This means that in the event of you suffering personal injury, illness or death as a result of any act or omission of a Camper Owner provider or other supplier of services (or their employees or agents) or you having any complaint about the quality of the accommodation or services provided or having any complaint at all, your sole right of redress will be against the independent third party who provided such service and The Camper Hub will be under no liability at all (whether in contract, tort or otherwise howsoever).
Nothing in these terms shall operate to exclude or limit the liability of The Camper Hub for fraudulent misrepresentation or death or personal injury caused by our negligence.
The Camper Hub will not be liable for any changes, cancellation, effect on your booking, loss or damage suffered by you or for any failure by the Camper Owner providers and/or The Camper Hub to perform or properly perform any of our respective obligations to you which is due to any event(s) or circumstance(s) if the non-performance is caused by force majeure. By way of example force majeure includes, but is not limited to, war, revolution, terrorist act, closure of borders, epidemic, natural catastrophe, industrial disputes, technical failure or other causes that seriously affect both parties and other unforeseeable causes beyond The Camper Hub’s control.
If any part of these Terms limiting or excluding liability is held by a court to be unreasonable or inapplicable, the other parts shall continue to apply.
Intellectual Property Rights
Unless otherwise stated, we or our licensors own the intellectual property rights in the Website and all material and content on the Website (including, but not limited to, images, text, logos, web pages, layouts, software (including code and interface), icons, video, and design). Subject to the licence below, all these intellectual property rights are reserved and you may not use intellectual property identifying or belonging to The Camper Hub contained on the Website or otherwise without the prior written approval of The Camper Hub. All goodwill arising in connection with the Website shall belong to The Camper Hub. We do not permit users or Camper Owner providers to target the The Camper Hub brand directly through keyword purchases that use The Camper Hub’s intellectual property rights.
Account Registration
Each User wishing to register on the Website must create a User profile. Creation of such a Profile requires the sending of personal data concerning the User. The Website cannot be liable if any information sent by Users is incorrect, obsolete or incomplete. Every User has at their disposal a unique Username and a password giving them access which allows them to log in directly to their Profile. The User commits to saving these elements, keeping them confidential and never communicating them. The User ensures that they will solely create one unique User Profile. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.
Use of Website
The Camper Hub may change, modify, substitute, suspend or remove without notice any information or service on the Website from time to time. The Camper Hub may suspend access to the Website with no obligation to reimburse or compensate you for the period in which access was suspended.
You may view, download for caching purposes only, and print pages from The Camper Hub Website for your own personal use, subject to restrictions below.
You may only make enquiries or bookings for yourself or for someone for whom you are legally authorised to act.
You must not: (1) republish material from The Camper Hub website (including duplication or republication on another website); (2) sell, rent or otherwise sub-license material from the website; (3) show any material from the website in public without prior permission; (4) reproduce, modify, duplicate, sell, or otherwise exploit material on our website for a commercial purpose; (5) breach any intellectual property rights – including removal of trademark, copyright or other proprietary notice – of The Camper Hub or others; (6) edit or otherwise modify any material on the Website in any way that causes, or is likely to cause, the
Website to be damaged or impaired; (7) make any unauthorised, false or fraudulent booking; (8) use any software, routine or device to interfere or attempt to interfere electronically or manually with the operation or functionality of the Website including, but not limited to, uploading or making available files containing corrupt data or viruses by whatever means; (9) take any action that imposes a disproportionately large load on the Website or related infrastructure.
Reviews, photos and other interactive areas
By submitting content to the Website by email, postings on the Website or other means, you grant The Camper Hub and its affiliates a non-exclusive, royalty-free, perpetual, transferable, irrevocable and fully sub-licensable right to:
(a) use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display and perform any submissions throughout the world in any media;
(b) use the name that you submit in connection with any submissions.
By using any interactive area of the site, you expressly agree not to post, upload to, transmit, distribute, store, create or otherwise publish through the site any of the following:
(a) any false, unlawful, misleading, libellous, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, privacy-invading, abusive, inflammatory, fraudulent or otherwise unlawful or objectionable content;
(b) private information of any third party;
(c) content which may expose The Camper Hub or its affiliates or users to any harm or liability of any type.
The Camper Hub takes no responsibility and assumes no liability for any content posted, stored or uploaded by you or by any third party, or for any loss or damage thereto, nor is The Camper Hub liable for any mistakes, defamation, omissions, falsehoods, obscenity, pornography or profanity you may encounter. The Camper Hub reserves to right to remove any content in our absolute discretion in the event we believe a breach of these Terms has occurred.
Terms specific for Camper Owners
You must have a self-drive hire policy for your vehicle and abide by its terms.
When creating a Listing you must provide complete and accurate information about your vehicle and disclose any deficiencies, restrictions and requirements that apply including but not limited to minimum driver age, endorsement restrictions, health issues. You are responsible for keeping your Listing information and calendar availability up-to-date at all times. You are solely responsible for setting a price including any Taxes if applicable, or charges such as cleaning fees or extras for your Listing. Once a Guest requests a booking of your Listing, you may not request that the Guest pays a higher price than in the booking request.
Any terms and conditions included in your Listing, in particular in relation to cancellations, must not conflict with these Terms or the relevant cancellation policy for your Listing.
Pictures used in your Listings must accurately reflect the quality and condition of your vehicle and should be taken no older than 18 months. The Camper Hub reserves the right to require that Listings have a minimum number of Images of a certain format, size and resolution. Stock photos are strictly prohibited.
When you accept or have pre-approved a booking request by a Guest, you are entering into a legally binding agreement with the Guest and are required to provide your Vehicle to the Guest as described in your Listing when the booking request is made.
Prohibited Activities
To use The Camper Hub in connection with the distribution of unsolicited commercial messages (SPAM)
To offer any Accommodation that you do not yourself own or have permission to make available
To keep contact with guests inside The Camper Hub. Business names and advertising of businesses is strictly forbidden.
To request, make or accept a booking independent of The Camper Hub, to circumvent any Service Fees or for any other reason. To request, accept or make any payment for Listing Fees outside of the Camper Hub. If you do so, you acknowledge and agree that you would be in breach of these Terms and accept all risks and responsibility for such payment.
To discriminate against or harass anyone on the basis of race, national origin, religion, gender, gender identity, physical or mental disability, medical condition, marital status, age or sexual orientation, or otherwise engage in any violent, harmful, abusive or disruptive behaviour.
Links
The Camper Hub may provide links to other websites maintained by third parties. The Camper Hub does not monitor or endorse the material on them and does not accept any liability in relation to such websites.
Booking accommodation and other services
Please ensure that you check the dates, the party details, the price, the destination and the Camper Owner provider details before confirming your booking.
Bookings can only be made by following the online booking procedure.
To make a booking you will be asked to submit personal information about yourself such as your name, email address, telephone number and card details (“Personal Information”). Whenever you provide such Personal Information, The Camper Hub will collate and use such Personal Information in accordance with The Camper Hub’s “Privacy Policy”, details. Please read this in full before providing any Personal Information to The Camper Hub.
Confirmation
To confirm a booking, you must be authorised to make the booking by all persons named on the booking and check with the Camper Owner regarding age restrictions when the booking is made. By making the booking, you are confirming that all persons named on the booking accept the Terms and you will inform the other persons named on the booking of the confirmation details and any other appropriate information. By making the booking you also become responsible for making all payments due under the booking.
The Camper Hub will confirm your booking and issue you with an email confirmation. If you do not receive a confirmation email within 24 hours of your booking, please contact bugme@thecamperhub.com.
The Camper Hub will deduct a deposit from your card, with any balance remaining to be paid direct to the Camper Owner with which you enter into the contract.
In the event that you call The Camper Hub by telephone or are called by The Camper Hub about your booking, calls may be recorded for monitoring and training purposes. The Camper Hub reserves the right to review any call information.
Cancelling or amending a booking
If you wish to modify or cancel your booking prior to your arrival date, please contact the Camper Owner provider direct. If you cancel or amend your booking, you may forfeit your deposit and there may be a cancellation charge or amendment fee levied by the accommodation or other service provider. In any event, if you fail to cancel or amend your booking in accordance with the provider’s cancellation or amendment policy, you may be charged a cancellation or amendment fee by the accommodation or other service provider. It is your responsibility to be aware of the cancellation policy set by the Camper Owner before you make a booking.
If, for whatever reason, you do not turn up at the accommodation on the arrival date stated on your booking confirmation email, without prior warning to the Camper Owner provider (“a no show”), this shall be considered a cancellation.
Responsibility
You warrant that you have legal capacity to use the Website and to create a legally binding contract.
Your password for this website is confidential to you and should not be disclosed to a third party.
You warrant that all Personal Information submitted during accommodation booking is correct and you accept financial responsibility for all transactions made under your name or account.
You hereby authorise The Camper Hub to process all Personal Information about you and the persons named on the booking that has been obtained in connection with your booking. Personal Information shall be deemed to include, but not limited to: any telephone numbers, fax numbers, email addresses, addresses of residences, signatures, ID or passport copies, or any other information belonging to you or your party.
Personal Information collected by The Camper Hub shall be obtained, processed and transmitted in compliance with European Directives 95/46 and 2002/58, as well as any other such legislation that substitutes, complements and develops them. For more information, please refer to our Privacy Policy.
Extras
Please contact the Camper Owner directly for extras. Requests for extras will be subject to availability and if the accommodation is unable to meet any such request, The Camper Hub will have no liability to you in this respect.
Indemnification
You agree to defend and indemnify The Camper Hub and its affiliates and any of their officers, directors, employees and agents from and against any claim, cause of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of: (a) your breach of this agreement; (b) your violation of any law or the rights of a third party; (c) your use of this website.
Notification and removal policy
If you have a complaint or objection to material or content posted on this Website, please notify us at bugme@thecamperhub.com. The Camper Hub will then take all reasonable steps to remove unsuitable or illegal content within a reasonable timeframe.
Complaints and problems with your accommodation
In the event that you have any problems with your accommodation please inform the Camper Owner immediately to enable them to take appropriate action.
In the event that you have a complaint or comment about the Website, please email us at bugme@thecamperhub.com or write to the address above.
Pre-departure
The Camper Hub is not liable for damages or losses that may result from travel to any particular destination.
It is your responsibility to ensure you have the relevant travel and health documents before departure for the country you are visiting, which shall include, but is not limited to any inoculations required, IDs and passport.
The Camper Hub shall not be liable for any expense resulting from your missing, incomplete or incorrect documentation or any non-compliance with requirements.
Insurance
You are advised to take out adequate travel insurance before your holiday. It is your responsibility to check that you have adequate insurance cover. The insurance should cover, among other things, the cost of cancellation by you, personal losses, all medical costs and the costs of assistance including return to the UK in the event of an accident of illness.
Enforceability, legislation and courts of jurisdiction
In the event that a provision of these Terms is found to be illegal or unenforceable, the remainder of these Terms will not be affected and the provision on question shall be deemed to be modified to the extent necessary to make it enforceable.
In the event of a delay in acting upon a breach of these Terms by you, that delay will not be regarded as a waiver of the breach. If we waive a breach of these Terms by you, that waiver is limited to the particular breach.
This agreement will be governed by English law and any disputes will be dealt with by the English courts.